What information do we collect?
We collect a variety of personal information from you to enable us to tailor our service to meet your personal needs. For example, we collect personal information when you fill in an arrangement form or pre-need contract, phone us, send us a letter or when you visit us in person. The choice of how much personal information you disclose to us is left completely up to you.
If you are comfortable providing us with personal information, we are able to provide a more enhanced service. In most cases we are unable to provide these enhanced services unless personal information is provided. When you visit our web sites, we may use an Internet browser feature called a cookie. Cookies by themselves cannot be used to identify you personally, they only identify your computer to our servers when you visit our site. The information that we gain by using cookies provides InvoCare with statistics which can be used to analyse and improve our web sites.
Why do we gather the information and how will we use it?
It is our aim to provide you with the best service possible. Apart from the main reason for which you have provided personal information, we may also use or disclose your personal information for related purposes, such as servicing our relationship with you and regulatory reporting and compliance. We may also use the information to provide personalised information about our products and services.
As with other business organisations, we rely on agents and contractors to provide our services. Any personal information provided to these agents and contractors is provided only to perform their agreed tasks.
Consistent with our commitment to protecting your personal information, we make all reasonable endeavours to protect your personal information securely against unauthorised use and access. Your personal information will be recorded, amended and used only by authorised personnel who are instructed to keep your information confidential.
Access and correcting personal information
You are welcome to request details of the personal information that we hold about you. To do so, contact our Privacy Officer (see below for contact details). To protect your privacy, we may require personal identification before providing you with details. If you find that personal information we hold about you is inaccurate, incomplete or out-of-date, please contact our Privacy Officer.
If you have a complaint about the way we collect, use or disclose your personal information, please contact our Privacy Officer.
We welcome your questions and comments about privacy. Please address any queries or comments to our Privacy Officer by calling (02) 9978 5200 or by writing to:
The Privacy Officer
Locked Bag 8000
Crows Nest NSW 1585